Super impressed with Chatwoot - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!
Search that actually works, AI that suggests answers, and analytics that show what's missing. Built to reduce tickets, not just store articles.
Customers type questions in their own words and get relevant articles instantly. No exact keyword matching required.
Learn moreCreate articles in any language. Each locale gets its own URL structure so customers find content in their language.
Learn moreWrite and format articles with a clean editor. Add images, videos, and code blocks without any technical knowledge.
Learn moreCustomers can search your knowledge base directly from the chat widget. They find answers without waiting for an agent.
Learn moreSuper impressed with Chatwoot - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!
Content Management
A simple editor for your team to create and manage help articles without technical skills.
Write articles with formatting, images, and embedded YouTube or Vimeo videos.
Keep articles organized and easily accessible for your customers.
Save drafts, preview changes, and publish when ready.
Host on your own domain with auto-generated SSL certificates.
Manage metadata for better search engine visibility and discoverability.
Build custom integrations with our comprehensive API.
Train Captain on your help articles. It answers common questions automatically in the chat widget and suggests replies to your agents.
Managing multiple brands or products? Create a dedicated help center portal for each and manage them all from one place.
Widget Integration
Customers can search your knowledge base directly from the chat widget. They find answers without waiting, and when they need more help, the conversation continues with full context.
Localization
Publish your help center in multiple languages. Each locale gets its own URL structure, and customers are automatically directed to content in their language.
Use our managed cloud platform for a hassle-free experience, or deploy on your own infrastructure for complete control.
We handle hosting, updates, and security. You focus on creating great content for your customers.
Full control over your data and infrastructure. Deploy on your own servers or private cloud.
Give customers the self-service experience they expect while freeing your team to handle conversations that need a human touch.
