Follow the below steps while preparing for a planned downtime/scheduled maintenance event.
Communicate. Communicate. Communicate.
Internal Communication
Ensure all the internal teams are aware of the downtime and possible disruption to their workflow. Once you have confirmation from the internal stakeholders, inform the customers and the community.
External Communication
Super Chat Cloud
Send an email to inform all the Super Chat cloud customers about the upcoming downtime and ask them to prepare for any impact. Ideally, this email should be sent with at least a week's notice.
Super Chat Community
Create an issue in the status repo and tag it with the maintenance label. The issue description should follow the format below.
We will have planned maintenance on Sunday, 20th Feb 2022 IST from 1900-2130 Hours.
<!--
start: 2022-02-20T13:30:00.220Z
end: 2022-02-20T16:00:00.220Z
expectedDown: chatwoot
-->
This snippet will create an incident on the Super Chat status page. Next, share the incident URL on Super Chat discord and Social media handles.
An example of a scheduled maintenance event can be seen here.
During the maintenance event, communicate the progress using the GitHub issue created.